If you need your order by a specific date or have an occasion in mind, please let us know – we won’t know that you have a deadline unless you tell us! Similarly, if your order is a gift and you don’t want a packing slip included (or if you’d like to add a gift message) please let us know! Send a message to [email protected] with your order number as soon as you can after placing your order.

We ship bags and other large items via USPS Priority Mail, which typically takes 1 to 3 business days to reach addresses in the continental United States. However, that 1 to 3-day timeline does not include the processing time that it takes for KMM & Co. to make, pack, and ship the item(s) in your order. Smaller items are shipped by First Class Mail, which takes 3 to 5 days (exclusive of processing time).

We don’t offer shipping guarantees, and the delivery times above are estimates. We’ll do our best to get your order shipped in time to arrive by the date you need it. But unfortunately, we can’t control the speed with which the USPS processes or delivers your shipment, and we aren’t responsible for USPS delays. 

If we have any questions about your order, we’ll send an email to the email address on file with your order. Please keep an eye out for any emails from the ourania. team: If we have a question about your order and don’t hear back from you, that may result in a delay.